Importance of Real-Time Delivery Notifications
Now there are more ways to submit Delivery Notifications in real time!
Today’s consumer expects real-time visibility into the status of their order. It is no longer enough to submit Delivery Notifications at the end of a driver’s trip because consumers expect to know about their delivery as soon as it is completed or attempted.
When you provide us with accurate and timely Delivery Confirmations (DLCs) and/or Delivery Attempt Notifications (DLAs) immediately following the delivery of an order, we are better able to inform a customer about the status of their order. This helps us better manage customer expectations and provide a superior, well-informed level of customer service. As a result, the electronic submission of a delivery notification in real-time often results in reduced CSI's.